Telugu, Hindi, Malayalam or Tamil letters look different in the editable PowerPoint
Install the fonts that came with the download, then close and reopen PowerPoint or Keynote. See “Editable PowerPoint: installing the fonts”. Or use the standard PowerPoint download, which needs no fonts.
A slide says the text is too long
Open the slide and shorten the words until the warning goes away, then choose Save this slide. For songs, you can choose fewer Lines on each slide and Make the slides again.
The background doesn’t move in PowerPoint or ProPresenter
Download again in Chrome, Edge or Safari, and leave Keep the backgrounds moving in PowerPoint, Keynote and ProPresenter ticked. Some browsers can only save moving backgrounds as still pictures.
A download didn’t start
Wait until the button says Downloaded, then look in your Downloads folder. If you see “We couldn’t make the …”, refresh the page and try again. If it happens again, try Chrome or Edge.
The email link didn’t work
Links expire after a while and must be opened in the same browser you used. Sign in, or choose Forgot password? to get a new link.
My logo or background isn’t in the download
If a file couldn’t be added, the Download page says so and those slides use the plain color. Upload it again on the Background page or the Brand page.
Still stuck? Write to hello@khairotech.com and we’ll help.